Store Policies
At Earthly Fruitions, we value transparency and aim to provide a seamless shopping experience for all our customers. Please review our store policies below to ensure a smooth and enjoyable transaction:
Refund Policy
1. **No Refunds:** We do not offer refunds on any products purchased.
2. **Exchanges for Damaged Items:** We will exchange items only if they arrive damaged. To qualify for an exchange, you must:
- Contact us within **48 hours** of receiving the item.
- Provide clear photographs of the damaged goods.
- Return the original item to us.
3. **Return Process:** Once we receive your request and the necessary documentation, we will provide instructions for returning the damaged item.
Thank you for your understanding and support! If you have any questions, please feel free to reach out to our customer service via email at teaberrythingz@gmail.com
Shipping
1. **Processing Time:** Orders will be shipped within 3-10 business days** after receiving payment.
2. **Back Orders:** If a product is on back order, we will contact you to discuss your options. You may choose from the following:
- A full refund.
- An alternate product of equal value.
- Waiting for the stock to be replenished.
3. **Tracking Information:** Once your order has shipped, we will provide you with a tracking number. This number will offer the most current and accurate information regarding your shipment's timeframe.
If you have any questions or need assistance, please contact our customer service team at teaberrythingz@gmail.com. Thank you for your understanding!
Chargebacks
1. **Fraudulent Chargebacks:** We monitor all transactions closely. If we identify a chargeback that appears to be fraudulent or unwarranted, we reserve the right to take legal action against the individual or entity responsible.
2. **Investigation Process:** In the event of a chargeback, we will conduct a thorough investigation, which may include reviewing transaction details, communications, and shipping records.
3. **Legal Action:** If we determine that a chargeback is fraudulent, we will pursue all available legal remedies to recover the funds and any associated costs.
4. **Customer Responsibility:** Customers are encouraged to contact us directly to resolve any issues with their orders before initiating a chargeback.
By making a purchase, you agree to abide by this policy. Thank you for your understanding and support!
Disclaimer
The products offered by Earthly Fruitions are not evaluated or approved by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with your physician or a qualified healthcare provider before using any of our products, especially if you have any underlying medical conditions, are pregnant, or are taking medications.